Customer Service Rep, Ridgetop, TN

JOB SUMMARY: Provides assistance to customers and performs a wide variety of clerical duties that can be performed in the reception area. Promotes a positive contact with all bank customers.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School diploma or equivalent
• Customer service experience preferred
• Preferably two years of experience in a financial institution

Physical Requirements:

• Sitting, standing, and/or walking for extended time periods
• Ability to lift and carry up to 20 pounds
• Occasional bending and stooping required
• Required to keyboard and view LCD screen for extended time periods

Required Skills:

• Good communication skills (written, verbal and listening)
• Organizational skills
• Proficient computer skills and working knowledge of Microsoft/Windows
• Detail oriented, high degree of accuracy
• Flexibility and ability to multi-task
• Ability to promote the appropriate company image and maintain a professional attitude
• Excellent customer service skills
• Ability to interact well, and in a positive manner, with customers, co-workers and management
• Pleasant telephone voice and manner
• Must be capable of demonstrating the use of good marketing techniques for cross selling bank products
• Ability to maintain confidentiality and adhere to Bank’s privacy policies